Ordering Guide

Commission production based on the drawing you designed in the studio. Once your quote request is received, a staff member reviews it and gets in touch.

Before You Order

Two things need to be in place before requesting a quote.

Requirement	How to check
Logged in	Check your login status in the top navigation.
Profile name and phone number	Enter your name and phone number under the account icon → Profile.

The quote request button won't work until your name and phone number are saved. See the profile settings guide.

The Ordering Flow

Design the drawing

Complete your changho drawing in the studio.

Submit a quote request

Enter the delivery address and requested date, then submit.

We contact you

A staff member reviews it and sends a quote.

Production & delivery

Production begins once payment is confirmed.

Requesting a Quote

Click the Request quote button on the studio's top toolbar.

Review and fill in the request details.

Field	Description
Your details	The name, phone number and company name from your profile are filled in automatically.
Drawing details	The currently open drawing's title, version and thumbnail are attached automatically.
Requested completion date	Choose the date you'd like production finished by.
Delivery address	Your profile address is filled in by default; change it with Search address.
Request notes	Add any extra requests, such as finish treatment or color. (Optional)

Click Submit quote request.
A confirmation message appears once it's received, and a notification email is sent to our staff.

Always save your drawing before requesting a quote. Requesting from a saved drawing lets our staff confirm the exact specifications.

※ Shipping and installation costs are not included.

※ The amount shown on the drawing is an estimate. The final quote is confirmed after we review your edits.

※ Whether estimates and cost breakdowns are visible depends on your membership level. See "Price Visibility by Membership Level" in the Profile & Company Info guide for details.

Drawing Locks

Once a quote request has been submitted, that drawing becomes restricted from editing, saving and deletion depending on the order's progress. This prevents confusion that could arise if specifications changed after the request was received.

In the drawing list, a locked drawing shows a badge labeled with the current order status (for example, In production). The statuses that lock a drawing are Quote review · Approved · Quote confirmed · Payment received · In production · Production complete · Shipped.

If a staff member changes the status to Revision requested, the lock is released and you can edit and save the drawing again. Locks are also released after delivery is complete or the order is canceled.

If you need to change specifications while a drawing is locked, please contact our staff. Once they switch the order to revision-requested status, you can edit the drawing and submit the request again.

How We Respond

A staff member will contact you within one to two business days of your request. We'll send the quote along with the details to your registered email or phone number.

Checking Order Status

An "Order #N" is issued when your quote request is received, and you can follow its progress from the top navigation under My Page → My Drawings → the Order History tab.

Each order moves through these statuses in order.

Status	Meaning
Quote review	Our staff are reviewing your request.
Revision requested	Our staff have asked for changes to the drawing's specifications.
Approved	The specifications are settled and we're calculating the quote.
Quote confirmed	The final quote has been confirmed.
Payment received	Your payment has been confirmed.
In production	The piece is being made at the workshop.
Production complete	Production is finished and we're preparing to ship.
Shipped	The piece has been dispatched.
Delivered	Delivery is complete.

Canceled is a terminal status outside this flow. It applies when you cancel the order yourself or our staff cancel it, and no further steps follow.

Clicking any row in the order history opens a detail dialog showing:

The current status badge and your request notes
For revision-requested orders, the reason our staff gave
For shipped or delivered orders, the delivery details (courier and tracking number)
Order date · requested completion date · last update
The estimate and the confirmed price
A View drawing button that takes you straight to the drawing

You can cancel an order directly from the order history only while its status is Quote review or Revision requested. For later stages, please contact our staff.

Frequently Asked Questions

I don't see the quote request button.

The button isn't shown when you're not logged in. Please log in and try again.

I want a delivery address different from my profile.

You can enter a separate delivery address with the Search address button inside the quote request dialog. It applies to that order only and doesn't change your profile address.

I want to order several drawings at once.

For now, each drawing has to be submitted separately. Note the drawings you're ordering together in the request notes and our staff will handle them as one batch.